Losing your SASSA reference number can feel stressful, especially when you need it for important grant tasks. This 6-digit number is your unique identifier that connects you to the SASSA system. Good news – there are several quick ways to get it back without visiting an office.
What is SASSA Reference Number
Your SASSA reference number is a 6-digit number assigned to your application when you apply for SASSA grants. It is also written as “Application ID” in many places, so don’t be confused – both are the same. You need this number to check your SRD status, change banking details, update phone numbers, or submit appeals.
USSD Method – Fastest Way
The quickest method is using your phone’s USSD service. Simply dial *120*3210# on your phone and follow the prompts to receive your grant reference number.
Here’s how it works:
- Unlock your phone and dial this special SSD code *120*3210#
- A window will pop on your screen asking for your registered South African phone number and your National ID card
- Type all these details that you used at the time of the SASS online application process
- Your reference number will be notified through SMS on the same phone you used for this
Important: Please dial the SASSA Reference Number using your registered phone number that you used to apply for SASSA grant. Using a different phone number not registered for SASSA grant applications will not work.
Online Status Check Method
The SASSA website offers another easy way to recover your reference number:
- Visit the SGSC or SASSA official website via the link: https://srd.sassa.gov.za/sc19/status
- Provide your South African ID card number and phone number
- Click the “submit” button
- Your SASSA application reference number will be displayed on the screen at the top with your other application details
This method works best when you have access to a computer or smartphone with internet connection.
SMS Method for Other Grants
Send an SMS to 49200 with your <ID number> space and the word “STATUS” for any other grant type. For example, “0307310231088 STATUS”. Your application status will be sent to you via SMS, along with your reference number.
WhatsApp Recovery Method
SASSA also provides WhatsApp support for reference number recovery:
- Save the SASSA WhatsApp Number 082 046 8553 to your phone contact list
- Text the word “SASSA” and send it
- You will get an instant auto-reply with instructions
- Now type “status” and send the message again to the number
- Follow the instructions they send and give your details when they ask
- The agent will message your 16-digit SRD reference ID after you provide the needed info
Call SASSA Helpline
When other methods don’t work, calling SASSA directly helps:
- Place a call on this toll-free SASSA number: 0800 60 10 11
- You’ll be greeted by an automated response, and you just need to press 1
- You’ll then be connected to a live SASSA representative
- Let them know that you’re looking to recover your application ID
- They’ll confirm your identity by requesting your ID Card and phone number
- Following successful verification, they will then provide your SASSA application reference number
Visit SASSA Office
If you cannot retrieve the number through SMS, USSD, or WhatsApp, visit your nearest SASSA office. Bring your ID document for verification. Explain your situation to the staff. They will look up your reference number in their system and provide it to you.
This is especially helpful if you’ve lost both your phone number and reference number.
Common Problems and Solutions
Lost Phone Number Too
If number and application ID both are lost then only way is to visit SASSA office or contact on official email. The SASSA office can help you recover both pieces of information using your ID document.
USSD Code Not Working
Please note that entering even a single wrong digit of your National ID card or Phone number for reference will not tell you your reference number, put details carefully because it’s a case-sensitive process. Double-check your ID number and phone number before trying again.
Wrong Phone Number Used
In case you are using a different phone number, your grant application did not work. Please dial the registered phone number and then apply. You must use the same phone number you registered with SASSA.
Keep Your Reference Number Safe
Once you recover your reference number, take these steps to avoid losing it again:
- Maintain a written record in your SASSA benefits folder or personal journal
- Save a digital backup on your smartphone, email, or secure cloud storage
- Keep a backup in a sealed envelope held by someone trustworthy
- Take a screenshot and save it in multiple places
Why You Need Your Reference Number
Your SASSA reference number is essential for:
- Checking you SASSA status online
- Changing banking details
- Updating phone numbers
- Submitting appeals for declined applications
- Reapplying for grants
- Communicating with SASSA about your application
SASSA Reference Number is used to track your SASSA R350 application. It is important once you need to appeal for a declined grant, submit reapplication, or change banking details SASSA.
When to Contact SASSA Directly
Contact SASSA directly if:
- You cannot remember your original phone number
- The USSD code gives you error messages
- You need to change both your phone number and recover your reference number
- Online methods are not working
Having your reference number easily accessible can save time and hassle if issues arise with your social grant.
FAQs about How to Get Lost SASSA Reference Number?
Can I get my reference number if I lost my phone?
Yes, you can use the online status check method or visit a SASSA office with your ID document.
How long does it take to get my reference number back?
This process may take you 2 or 3 minutes to retrieve from the official SASSA database using USSD or online methods.
Is there a cost to recover my reference number?
No, It’s a completely free process to check your SASSA reference number, your network provider may charge you a small amount for messaging the SSD code.
What if I used someone else’s phone number to apply?
You’ll need to visit a SASSA office to change your phone number first, then you can recover your reference number using the new number.
Can I recover my reference number online without my phone?
It is currently not possible to know your reference number online using your computer or laptop, you have to follow the process from your phone using your sim card network for USSD method, but you can use the online status check if you remember your registered phone number.
What documents do I need at SASSA office?
Bring your ID document for verification. Your green ID book or smart ID card is sufficient.
How do I know if my reference number is correct?
Here is an example of the SASSA reference number for your application status, which will be sent to your phone via SMS. “Your SASSA Reference number is 555 8822 STATUS”
What if I receive “SASSA referred” status?
In case, you are receiving an SMS about your SASSA referred, that means your status is still pending once you conform from the SASSA office near me.
Conclusion
Don’t let a lost reference number stop you from accessing your SASSA benefits. Use the USSD method *120*69277# for the fastest results or try the online status check if you have internet access. Keep your reference number safe once you recover it – write it down and store it in multiple places so you won’t face this problem again.
The most important thing is to act quickly when you realize your reference number is missing. The sooner you recover it, the sooner you can get back to managing your grant without any delays.
