When you check your SRD status and see “Means Income Source Identified Undefined,” it simply means your income source is unknown to SASSA. Don’t panic – this status doesn’t automatically disqualify you from receiving your R370 grant. The simple meaning of this status code is “The grant applicant has not provided the income source”.
SASSA uses this verification system to ensure the Social Relief of Distress grant reaches only those who truly need it. Understanding what triggers this status and how to resolve it can help you get your monthly R370 payment back on track.
What Does “Means Income Source Identified Undefined” Actually Mean?
SASSA uses the means test to verify all the applications for SRD grant. When SASSA can’t verify your income information during their monthly review process, they mark your application with this status.
The “undefined” part indicates that SASSA’s verification system couldn’t match your declared income with their database records. This happens when:
- You left the income source section blank during application
- Your bank statements show deposits that don’t match your declared income
- There’s a mismatch between your application details and government database records
- Your employment status changed but wasn’t updated in their system
How SASSA’s Income Verification System Works
They check your bank account, job status, government records, and ID details to confirm your income. SASSA’s sophisticated verification process cross-references multiple databases to ensure accuracy.
Bank Account Monitoring
SASSA works directly with South African banks to review your monthly deposits. Your income and assets threshold exceeds the minimum of R624 will trigger a decline. Even money from family members or friends counts toward this limit.
Government Database Checks
The agency verifies your details against Department of Home Affairs records, UIF database, NSFAS records, and other SASSA grant systems. Any discrepancy between these systems can result in the “undefined” status.
Employment Verification
SASSA checks if you’re registered for PAYE, receiving UIF benefits, or listed as employed in government systems. Self-employed individuals must also meet the income requirements.
Common Reasons for Getting This Status
Missing Income Information
If you mistakenly left the income source section in the SASSA application form then you will get an error of “Means Income Source Identified Undefined”. Many applicants skip this section thinking it doesn’t apply to unemployed individuals.
Bank Deposits Above R624
Must be unemployed or earning less than R624 per month. Any deposits exceeding this amount, including:
- Salary payments
- Freelance income
- Money transfers from family
- Rental income
- Business profits
Inconsistent Information
When your application details don’t match what SASSA finds in their verification process, they mark your status as undefined until you provide clarification.
Technical Database Issues
Sometimes the status appears due to temporary system glitches or delays in updating government databases.
How to Fix This Issue?
Gather Required Documentation
Before starting the resolution process, collect these documents:
- Latest bank statements (last 3 months)
- Employment letter or payslip (if employed)
- Proof of unemployment letter from local ward councillor
- Valid South African ID document
- Proof of residence
Submit a SASSA Appeal
You can file an appeal online within 30 days of the rejected application. Here’s how:
- Visit the SASSA portal
- Enter your ID number and registered mobile number
- Verify the OTP sent to your phone
- Select the month you’re appealing for
- Explain why your income source was incorrectly identified
- Upload supporting documents proving your income is below R624
- Submit your appeal and wait for response
Update Your Application Details
If you missed providing income information initially:
- To deal with this issue, you need to re-submit your grant application form with valid details
- Ensure all personal information matches your ID document exactly
- Declare all income sources, even if they’re irregular or minimal
Contact SASSA Directly
The quickest way to resolve the “Means Income Source Identified Undefined” issue is to contact your nearest SASSA office. Bring all required documents and explain your situation to a SASSA official.
Preventing Future Issues
Keep Information Updated
Notify SASSA immediately if:
- Your bank account details change
- You start or stop working
- Your income changes
- You move to a new address
Regular Status Monitoring
“It is very necessary to verify daily that if you are approved for SRD grant funds or not,” SASSA advises. Check your status monthly to catch any issues early.
Document Management
Keep copies of all documents submitted to SASSA and maintain records of your communications with the agency.
FAQs About SASSA Means Income Source Identified Undefined
What should I do if my income source shows as undefined even though I provided all the information?
This usually indicates a verification delay or system mismatch. Submit an appeal through the official SASSA portal with supporting documents proving your income is below R624. Include bank statements and employment letters if applicable.
How long does it take to resolve the undefined income source issue?
Appeal Processing Time can take up to 60 to 90 days for SASSA to review and decide on your appeal. Simple verification issues may resolve faster when proper documentation is provided.
Can I still receive my grant while the income source is undefined?
No, payments are suspended when your income source shows as undefined. You must resolve the issue through an appeal or by updating your application information before payments can resume.
Does receiving money from family members affect my eligibility?
Yes, regular financial support from family members counts toward your monthly income limit. If family transfers push your total monthly income above R624, you won’t qualify for the grant.
What happens if my appeal is rejected?
Yes, Sassa’s appeal can be decline if it involves whether your name and ID number are incorrect. Your income should not surpass a certain limit (R624). You can reapply once you’ve addressed the rejection reasons or approach the Independent Tribunal for Social Assistance Appeals.
Can I appeal without a phone number?
You can appeal without a phone number by visiting the nearest SASSA office. if your sim card is lost you can change your phone number and appeal online.
Conclusion
Getting a “Means Income Source Identified Undefined” status doesn’t mean your R370 grant application is permanently rejected. This status simply indicates that SASSA needs more information or clarification about your income situation. By following the proper appeal process and providing accurate documentation, most applicants can resolve this issue successfully. Remember to keep your information updated and monitor your status regularly to avoid future complications. With over 9 million South Africans depending on the SRD grant, SASSA’s verification system helps ensure this vital assistance reaches those who need it most.
